Facilities and installations

A walk-through of the passenger facilities across the three terminals, with practical detail at each stage of your journey.

Departure facilities

• Check-in — 25 staffed counters in each sub-terminal of Terminals 1 and 2, and 112 counters in Terminal 3, plus self-service check-in where your airline provides it.
• Security screening — X-ray screening of carry-on baggage at every checkpoint; boarding passes are checked again at the gate.
• Waiting halls — seating, charging points and information screens airside in each terminal.
• Boarding gates — Terminal 3 has 59 aerobridges; boarding typically closes 15–20 minutes before departure.

Arrival facilities

• Immigration — entry control for foreign nationals; visa-free stays of up to 30 days for many nationalities.
• Baggage reclaim — five carousels per sub-terminal in Terminal 1, with carousels in the other terminals.
• Customs — goods over the duty-free allowance must be declared.
• Meet and greet — meeting points in the arrivals halls of each terminal, landside.

On-site amenities

• Restaurants, cafés and coffee shops in the public halls and airside.
• Duty-free and general retail in the international zones, plus newsagents throughout.
• Bank counters, ATMs and currency exchange in the terminals.
• Prayer rooms, nursing rooms and accessible toilets across the terminals.
• Internet access in the terminals (the current network is posted on site), and lounges depending on airline and travel class.

Overnight and long-layover options

The five-star Sheraton Jakarta Soekarno Hatta Airport hotel (227 rooms) sits inside the airport complex, and hotels also operate at Terminals 1, 2 and 3 — ask at the information desk for availability.

All servicesLounges