Arrivals Hall at Soekarno-Hatta International Airport
After landing at Soekarno-Hatta International Airport, follow signs for immigration where applicable, baggage reclaim and customs. The exact route depends on whether your flight is domestic or international and on current terminal arrangements.
International arrivals
- Follow signs to immigration and complete the required entry formalities.
- Collect checked baggage from the assigned carousel.
- Proceed through customs and comply with Indonesian declaration requirements.
- Follow signs to the public arrivals area, transport pickup or onward connection.
Domestic arrivals
Follow terminal signs to baggage reclaim and the public arrivals area. Check flight information displays for baggage carousel details where applicable.
Meeting an arriving passenger
Agree on a meeting point in advance and monitor the live flight status. Pickup arrangements and vehicle access rules can differ by terminal.
Missing or damaged baggage
Report baggage issues to the operating airline or its ground-handling representative before leaving the airport. Keep your baggage tag and boarding pass and request a written claim reference.
For onward travel, see our Soekarno-Hatta airport transport guide.